1. Company Information
ALBUS Travel SH.P.K.
Business Registration Number: 811256686
Address: Pristina, Kosovo
Phone: +383 49 123 558
Email: info@albustravel.com
2. Services
ALBUS Travel operates daily bus transportation services between Pristina (Kosovo) and Skopje (North Macedonia). We provide:
- One-way and return bus tickets
- Multiple daily departures
- Electronic ticket delivery via email
- Secure online payment processing
3. Booking and Payment
3.1 Booking Process: By completing a booking on our website, you agree to purchase bus tickets under these terms. All bookings must be paid in full at the time of booking.
3.2 Payment: We accept payments via credit/debit card through our secure payment partner, Paysera. All transactions are processed securely and your payment information is never stored on our servers.
3.3 Confirmation: Upon successful payment, you will receive an electronic ticket (e-ticket) via email. This e-ticket serves as proof of purchase and must be presented to the driver when boarding.
3.4 Pricing: All prices are displayed in Euros (€). Prices include applicable taxes and are final at the time of booking.
4. E-Tickets and Travel
4.1 E-Ticket Delivery: E-tickets are sent to the email address provided during booking. Please ensure your email address is correct.
4.2 Boarding: You must present your e-ticket (printed or on mobile device) along with your booking reference to the driver when boarding.
4.3 Passenger Details: The lead passenger (whose email is provided) is responsible for ensuring all passenger names are correct at the time of booking.
5. Cancellation and Refund Policy
5.1 Cancellation by Customer:
- Cancellations made more than 24 hours before departure: Full refund minus €2 processing fee per ticket
- Cancellations made less than 24 hours before departure: No refund
- No-shows (failure to board): No refund
5.2 Cancellation by ALBUS Travel: In the rare event we must cancel a service, you will receive a full refund or be offered an alternative departure time.
5.3 Refund Process: To request a cancellation, email info@albustravel.com with your booking reference. Refunds are processed within 5-10 business days.
6. Changes to Bookings
Changes to travel date or time may be possible subject to availability. Please contact us at least 24 hours before your scheduled departure. A €3 change fee per ticket applies.
7. Passenger Responsibilities
Passengers must:
- Arrive at the departure point at least 15 minutes before scheduled departure
- Carry valid identification and travel documents (passport or ID card for international travel)
- Ensure they meet all visa and border crossing requirements
- Behave respectfully toward staff and other passengers
8. Luggage
Each passenger is entitled to one piece of luggage (max 20kg) and one small carry-on bag free of charge. Additional or oversized luggage may incur extra fees.
9. Delays and Disruptions
While we strive for punctuality, delays may occur due to traffic, weather, or border procedures. ALBUS Travel is not liable for any consequential losses arising from delays.
10. Liability
ALBUS Travel's liability is limited to the value of the ticket purchased. We are not responsible for:
- Loss or damage to personal belongings (passengers are advised to keep valuables with them)
- Delays caused by circumstances beyond our control
- Denied entry at border crossings due to passenger's inadequate documentation
11. Data Protection
We process your personal data in accordance with our Privacy Policy. By booking, you consent to the collection and processing of your data as described.
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last updated" date.
13. Contact Us
For questions, cancellations, or support, please contact:
Email: info@albustravel.com
Phone: +383 49 123 558