1. Introduction
ALBUS Travel SH.P.K. (Business Registration: 811256686) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
2. Information We Collect
When you book a ticket with us, we collect the following information:
- Personal Details: First name, last name, email address, phone number
- Booking Information: Travel date, route, departure time, number of passengers
- Payment Information: Payment data is processed securely by our payment partner Paysera. We do not store your credit card details on our servers.
- Technical Data: IP address, browser type, device information (collected automatically for security and service improvement)
3. How We Use Your Information
We use your personal information to:
- Process your booking and send you e-tickets via email
- Communicate with you about your journey (confirmations, delays, changes)
- Provide customer support and respond to your inquiries
- Comply with legal obligations and prevent fraud
- Improve our services and website functionality
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract Performance: To fulfill our agreement to provide you with bus transportation services
- Legitimate Interests: To improve our services, prevent fraud, and ensure security
- Legal Compliance: To comply with tax, accounting, and regulatory requirements
5. Data Sharing
We share your information only with trusted partners necessary to provide our services:
- Paysera: Our payment processor handles all payment transactions securely
- Resend: Our email service provider sends booking confirmations and e-tickets
- Legal Authorities: We may disclose information if required by law or to protect our rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Retention
We retain your booking information for:
- Operational Records: 2 years after your travel date for customer service and accounting purposes
- Legal Requirements: Up to 5 years as required by Kosovo tax and business regulations
After this period, your data is securely deleted or anonymized.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request corrections to inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Object: Object to processing of your data for certain purposes
- Portability: Request your data in a structured, machine-readable format
To exercise these rights, please contact us at info@albustravel.com
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes:
- Secure HTTPS encryption for all website traffic
- Secure payment processing through PCI-DSS compliant partners
- Regular security audits and updates
- Access controls limiting data access to authorized personnel only
9. Cookies
Our website does not use tracking cookies. We may use essential session cookies to maintain your booking session, which are deleted when you close your browser.
10. International Data Transfers
Your data may be transferred to and processed in servers located in the European Union where our service providers (Paysera, Resend) operate. These transfers are protected by appropriate safeguards in compliance with data protection regulations.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
ALBUS Travel SH.P.K.
Email: info@albustravel.com
Phone: +383 49 123 558
Address: Pristina, Kosovo